Table 5

Example of Senior Officer Feedback

Communication/active listening skills
Primary OfficerSecondary Officer
ParaphrasingObservedNot observedObservedNot observed
Emotional labelingObservedNot observedObservedNot observed
MirroringObservedNot observedObservedNot observed
Minimal encouragersObservedNot observedObservedNot observed
SummarizingObservedNot observedObservedNot observed
SilenceObservedNot observedObservedNot observed
Facilitator observations or comments:
Interpersonal
Primary OfficerSecondary Officer
Developed rapport with the subjectObservedNot observedObservedNot observed
De-escalated the situationObservedNot observedObservedNot observed
Used appropriate body languageObservedNot observedObservedNot observed
Demonstrated empathyObservedNot observedObservedNot observed
Facilitator observations or comments: